Win explains how access to the operator’s account works. This information portal does not operate player accounts, so it cannot collect credentials, restore access or lift a restriction; those actions must be completed by the operator.
Signing in step by step
The sign-in route starts on the operator’s own website. Follow these steps without entering your details on any third-party page:
- Open the operator’s website directly or use a bookmark you created yourself.
- Select the operator’s sign-in button.
- Enter the email address and password chosen when you registered.
- Review any message displayed after the sign-in attempt and follow its instructions.
If you do not yet have an account, registration is also completed on the operator’s site; you cannot create one through this portal.
Signing in on your phone
You can open the operator’s website in your mobile browser and use the same email address, password and account as on a desktop. A mobile browser session does not create a separate account or separate balance.
Keep the device connection secure, particularly when using public Wi-Fi. The operator’s site should remain the destination entered in your browser rather than one reached through an unexpected message or attachment.
When the sign-in does not work
Most failed attempts can be separated into a small number of causes. Work through the list before asking the operator for help.
- Incorrect email or password: check both fields carefully and try the password you used at registration.
- Browser session problem: close the page, reopen the operator’s website and start the sign-in process again.
- Verification hold: complete any identity checks requested by the operator before trying to access the account again.
- Self-exclusion or regional restriction: the sign-in may be refused because access is deliberately restricted. Contact the operator for the applicable route to support.
Recovering a forgotten password
Use the operator’s password-reset route on its website and request a reset link for the email address registered to the account. The operator then sends the reset instructions to that address.
If you no longer have access to the registration email, contact the operator’s support team. You cannot recover the account through this portal, and no member of our editorial team will ask for your password.
Verification checks and account holds
Full identity verification is required before a withdrawal of any amount and when a transaction is considered suspicious. The documents can include a government-issued photo ID, a selfie holding that ID, and a bank statement or utility bill.
A verification check may take up to 72 hours, with results communicated within five working days. The operator may also arrange a video call or request documents by post as part of the review.
Self-exclusion and other access restrictions
Some account restrictions are deliberate and cannot be treated as a faulty login. Self-exclusion is available for a minimum of six months, and a seven-day cooling-off period can also apply.
| Cause | Effect on access |
|---|---|
| Self-exclusion | The account remains closed for the exclusion period. |
| Seven-day cooling-off period | Access is temporarily withdrawn for seven days. |
| Identity verification | Account access can remain on hold until the requested checks are complete. |
Restricted countries include the United Kingdom, the United States, Germany, France, Austria, Spain, the Netherlands, the Union of Comoros and FATF blacklisted countries. An access refusal connected with location should be raised with the operator.
Getting help with a login problem
The operator provides live chat and phone support at +358. Before contacting either channel, have the registration email address, the approximate time of the failed attempt and the exact message shown on screen ready.
Do not send a password, one-time code or other sign-in credential. The operator’s support team can assess verification holds, account restrictions and technical problems; this portal cannot act on the account itself.
Keeping account access secure
- Enter the operator’s address directly or use a trusted bookmark.
- Do not follow a sign-in link in an unexpected email, text message or social post.
- Use a password that is not shared with another service.
- Sign out after using the account on a shared device.
Keeping your gambling in control
Access to your account should not make it harder to take a break. Self-exclusion and cooling-off tools are available through the operator, while GamStop provides free national self-exclusion. For confidential support, contact BeGambleAware.org or the National Gambling Helpline on 0808 8020 133.
This site is for players aged 18 and over (18+). Gambling should remain entertainment rather than a task or obligation, and a shared device should be kept away from minors.